Paul joins Customer Service team

Our commitment to service

Service, standards and solutions, that is what every company has come to expect from its suppliers, but how often are they let down?

Enhanced, one of the South’s leading IT technology businesses is only too aware of the need, especially when trading is difficult, to invest time and effort in its customers and offer not only the best possible services available, but to really understand what it is their customers need and how to help them achieve greater efficiency and cost savings.

As part of Enhanced’s commitment to improved customer service, they have just made a major investment in appointing Paul Warwick to head up their Customer Services Team. Paul has been with Enhanced for 10 years and knows the business inside out. He has been given the challenge of building closer links with the Enhanced customer to ensure that the product, services and systems they sell are the most efficient and cost effective, and to offer an ongoing affordable service package.

"To make savings not only on productivity but also on the bottom line does not necessarily mean a complete new systems change costing thousands" says Paul, "We have the knowledge and expertise to integrate new refined software to existing company systems at a fraction of the cost. It is understanding exactly what the customer wants and knowing what they use already that is crucial. We can then adapt their systems using our solutions. By making minor adjustments we can help make substantial savings."

The bespoke work carried out by the Enhanced team of system developers is second to none. Andrew Oborn, their senior systems developer sees every problem as a challenge, the more complex the better! He has just written a piece of bespoke software for Medisave that enables them to print labels in Connecticut using data drawn from their Access database in Weymouth. How about that for a cost saving piece of software!

The dedicated team at Enhanced are excited about the year ahead and determined to help their customers achieve their business plans by understanding their needs, delivering first class service, offering an ever approachable back up service and a lasting business partnership.