Telephone Support

Information Technology has the power to make or break most businesses. The right system can improve productivity, increase efficiency and give you a distinct competitive advantage. Support for these systems should be an essential part of your business strategy.

Enhanced award winning customer services department is committed to your business and are proud of the quick and efficient service provided. Telephone support lines are open from 8:30am to 6:00pm Monday to Friday. Additional cover can be arranged for special events. All helpdesk staff are all trained to a very high standard and backed up by years of industry experience.

Each call is given its own unique reference and priority depending on the problem reported; it is then proactively managed to ensure a quick and effective solution is found. If necessary, temporary workarounds can be set up to keep you working efficiently. Our helpdesk staff can also call upon Enhanced Remote Support Service and Server Monitoring Service to assist in providing a quick and efficient resolution to your problem.

Pre-paid Support Packs

Enhanced provide packs of prepaid hours which can be called off at anytime during the year as needed. These prepaid hours can be used for schedules maintenance or housekeeping visits, ad-hoc reconfiguration or support issues requiring on-site assistance. Enhanced will provide month end statements when support packs have been used. Support Packs can be purchased in various quantities and discounts are given for larger purchases.

System Healthchecks

Healthcheck consists of a detailed review of your system, configuration settings, performance, and operating procedures, including effective backup plan. During the process, we will check for any potential errors and apply any required updates (for example Microsoft Service Packs). A document is then produced detailing findings and recommendations for long term improvements.

For further information on any of the Enhanced support services offered, please contact us on 01202 890244 or email sales@enhanced.co.uk.

" On behalf of Flux I felt I must drop you a quick email to offer up our thanks for the excellent service provided by James during what has been the most awful time for us. Thanks to him I am able to send you this email.

I won’t go into any great detail other than to say he proved himself to be a superb ambassador for Enhanced. He involved himself in matters he needn’t just to make sure we were coping with the abysmal service we were getting from <other company>. He offered guidance as to what we should do to get out of the mess and rang numerous times out of blue just to check on our state of morale, remaining calm and supportive throughout the whole sad saga. As a result we have now entered into an agreement with you to support our broadband and email requirements as well continuing to oversee our PC hardware and software.

Please convey our thanks to James for all his help, patience and understanding. Robin and I have absolutely no IT expertise whatsoever and his assistance has proved invaluable. "

Maria Jackson, Flux Pumps