Telephone Support

Information Technology has the power to make or break most businesses. The right system can improve productivity, increase efficiency and give you a distinct competitive advantage. Support for these systems should be an essential part of your business strategy.

Enhanced award winning customer services department is committed to your business and are proud of the quick and efficient service provided. Telephone support lines are open from 8:30am to 6:00pm Monday to Friday. Additional cover can be arranged for special events. All helpdesk staff are all trained to a very high standard and backed up by years of industry experience.

Each call is given its own unique reference and priority depending on the problem reported; it is then proactively managed to ensure a quick and effective solution is found. If necessary, temporary workarounds can be set up to keep you working efficiently. Our helpdesk staff can also call upon Enhanced Remote Support Service and Server Monitoring Service to assist in providing a quick and efficient resolution to your problem.

Pre-paid Support Packs

Enhanced provide packs of prepaid hours which can be called off at anytime during the year as needed. These prepaid hours can be used for schedules maintenance or housekeeping visits, ad-hoc reconfiguration or support issues requiring on-site assistance. Enhanced will provide month end statements when support packs have been used. Support Packs can be purchased in various quantities and discounts are given for larger purchases.

System Healthchecks

Healthcheck consists of a detailed review of your system, configuration settings, performance, and operating procedures, including effective backup plan. During the process, we will check for any potential errors and apply any required updates (for example Microsoft Service Packs). A document is then produced detailing findings and recommendations for long term improvements.

For further information on any of the Enhanced support services offered, please contact us on 01202 890244 or email sales@enhanced.co.uk.

" Once again, on behalf of Flux Pumps, I would like to take this opportunity to offer up our sincere thanks for the continued excellent service provided by your staff through a difficult transitional period. It doesn’t take much to realise we possess less than minimal IT experience but we have never been made to feel inferior or inadequate. We are always dealt with in a friendly and professional manner, with processes being clearly and tactfully explained before 'things just happen' quietly in the background.
Since the decision was taken for Enhanced to oversee all our IT requirements, our working environment has become much less fraught. Just knowing any IT problem, whatever it may be and however small, will be resolved by making one telephone call to a company who doesn’t treat us as 'just another customer' goes a long way to forging a long lasting business relationship.
Could I please ask you to convey our thanks to all the staffs involved in looking after us during the last year and we look forward to expanding on our relationship during the next phase of our development. "

Maria Jackson, Flux Pumps